Dulux

Upto 15

Years of Warranty* (t&c apply)

Days to Resolve Claims

70+

Years of AkzoNobel India Expertise

Explore the Ranges Covered by Dulux Assurance™

Every wall has a different story and Dulux Assurance™ is designed to protect them all.

Dulux Assurance™ – Coverage for Every Wall

Dulux Assurance™ is a backed protection. With this program, Dulux guarantees that your chosen finish won’t crack, peel, or let you down.

How Dulux Assurance™ Works

Dulux Assurance™ is fully digital and transparent. From registration to claims, every step is hassle-free.

Claim Your Warranty

How Dulux Assurance™ Works

Dulux Assurance™ is fully digital and transparent. From registration to claims, every step is hassle-free.

Claim Your Warranty

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Contact AkzoNobel for registration & redemption for Dulux Assurance

Claim Your Warranty

Warranty Terms & Conditions

1. Know your Eligibility

Warranty applies only to selected Dulux products purchased from authorised dealers.

2. Know Registration Process

Must be completed digitally within the specified time from purchase with valid invoice and product details.

3. Know your Coverage

Warranty protects against paint defects like cracking and peeling; excludes structural issues or improper application.

4. Know Claim Process

Submit photographs and details digitally; Dulux may arrange a site inspection if required.

5. Know your Resolution

Verified claims are fulfilled with replacement paint vouchers; labour costs are not included.

Know More

Frequently Asked Questions

1. Which brands are covered under Dulux Assurance?

The program covers consumers who purchase any of these Dulux products:

Dulux Velvet Touch: Pearl Glo, Diamond Glo, Platinum Glo
Dulux Weathershield Powerflexx, Max, Protect, Protect Rainproof
Dulux SuperClean Range: SuperClean 3 in 1, SuperClean
Dulux SuperCover
Dulux Promise Range: Promise Sheen Interior Emulsion, Promise Interior Emulsion, Promise Sheen Exterior Emulsion, Promise Exterior Emulsion
Dulux Aquatech (Horizontal Surfaces): Exterior PU Coat, Roof Coat, Damp Proof

2. What parameters are covered under Dulux Assurance Warranty Program?

The warranty applies to three key quality issues:

Film Integrity: Peeling, cracking, or detachment of the paint film (not due to plaster defects or structural issues).
Colour Retention/Shade Fading: Excessive or uneven fading and discoloration.
Fungus/Algae Growth: Growth of microorganisms that discolor the paint surface, over an area of at least 1 sq. m. (10 sq. ft.) at a stretch.

3. How can a consumer register for Dulux Assurance?

Registration is mandatory and must be done within 30 days of purchase. You can register through:

WhatsApp: Message 'Hi' to +91-8588886500
Website: Visit dulux.in → click on 'Dulux Assurance' and follow instructions
Messenger: Message 'Hi' to Dulux India’s official account on Facebook Messenger

4. What details are required for registration?

Consumers need to provide:

Name, contact details, and site address
Invoice number, purchase date, and retailer’s details
Quantity purchased of paint (top coat) and primer (base coat)
Soft copy of invoices for both primer and topcoat

5. How will the consumer know if registration is successful?

Once documents are verified, a Warranty Certificate will be issued within 14 working days. It will be sent via email or WhatsApp to the contact details provided during registration.

6. How can a consumer raise a complaint and how long does it take to resolve?

Complaints can be raised using the Warranty Registration number via WhatsApp, dulux.in, or Messenger. You must upload photos of the affected area and invoice details.

Normal complaints are resolved within 14 working days.
In some cases, a site visit may be required, which could extend the resolution timeline.

7. When is a claim valid under the Dulux Assurance?

A claim is valid only if:

The product and site is registered under the Dulux Assurance Program
The surface preparation process is as per the site instructions recommended for the selected product
The description and photos of the issue tally the complaint raised by the consumer

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